Friday 27 August 2010

Our Heroes - ATS at Shaftesbury, Kevin at Mercedes, Mercedes Benz Customer Services

Hi guys

Hope all of you are doing very well. Here I am, back with my update on my travel. Somehow it is all getting mixed up and I have not talked about what I did on my holiday but it is important that I start at the end rather than the other way because we met some very special people that day.

It all started when we started on our journey back. Just before we got to Yeovil, we started smelling diesel in the car each time we slowed down or stopped but nothing was visible. So we carried on but the smell was getting worse. Hence we decided to stop at Shaftesbury and check the car. Shaftesbury may be very small but boy, is it busy or what. We tried to stop at one place but could not find anywhere to park. Then we went to another parking lot but again there was nothing and we had to wait and wait behind some cars who were happy to sit there for hours, waiting for a space to become available.

This was when my papa found that diesel was pouring out of the engine and he pushed his way out of the car park somehow and told us to jump out as soon as possible. Very luckily for us, as soon as we came out of the car park, we spotted an ATS straight across and we quickly landed there.



We asked the guys to have a look and they were one of the best bunch of hard working and caring guys we have ever met. The manager told the guys to have a look and with in two minutes, they had the car hanging up in the air and then they were under the diesel shower checking out the problem. They then told us that a pipe had failed and we needed to find a Mercedes dealer to sort out the problem because this was a special part. They then took the car out and parked it on their forecourt but asked us to sit and relax till we could do something about it.

My papa then called Mercedes and suddenly the whole machinery swung into action. Within a very short time, the Mercedes mechanic called us and asked what the problem was. He then got my papa to explain and said he would be with us very soon with the part required and fix the problem so that I could go home.

Very soon, the Man from Mercedes came dressed in his full uniform with his very special van. He put on his white gloves and started fixing the car. Everyone gathered around and was very impressed with him. He not only fixed our car but also watered it and cleaned it for a very long time ( Mummy said he was cleaning it but he was using a watering can and the water was going into the engine and then into the ground so I think he was watering it). He was very professional and very efficient and then also talked to me very nicely. He told me I could go home straightaway and did not have to go and sleep at a hotel.



All through, the team at ATS also helped Kevin with his work. They offered him water for cleaning the car and also anything else he needed. They even gave my mummy a coffee. They were very very kind to us. And that is how I got to get back home and sleep in my bed.

So thankyou very much Kevin from Mercedes team for not only being very good with the car but also being very nice to us. And also the super team at ATS Shaftesbury, for being genuinely nice people. You are all great and we will always think of you all with great affection.

PS My papa says that the visit from the Mercedes van cost him an arm and a leg. But he still has two arms and two legs. So where did the spare arm and leg come from? Can you help me to understand?